Careers at LabArchives

Passionately supporting today’s leading researchers

Join the world’s largest cloud-based R&D platform for scientific research and make a positive impact on research, discovery, and innovation!

We are actively looking for professionals with prior in-lab research experience in the Life Sciences and Physical Sciences to join our team!

If you want to utilize your expertise to support other researchers, want to work in a fast-paced, innovative company with an appreciation of science and discovery, and want to help us create products and services that make science better, then we want you on our team! Please submit your resume here for consideration.

We are part of Dotmatics, which offers other laboratory science products.

Open positions…

Enterprise Customer Success Manager - U.S. Remote

As an Enterprise Success Team Member, you will manage large strategic accounts and drive customer satisfaction, application engagement, customer retention, and growth, while using your background…

Systems Admin

As a Systems Administrator, you will be part of a small, dedicated team interacting with many departments in support of our industry leading Electronic Laboratory Notebook (ELN) and internal company systems. Working with developers, systems and quality assurance staff…

Customer Care Representative

As a Customer Care Representative, you will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training…

Front-end Web Developer

As a Developer at LabArchives, you will be part of a small, dedicated team working on the development of our industry leading Electronic Laboratory Notebook (ELN). Working with your fellow developers you will have a substantial…

Apply today…

Enterprise Customer Success Manager - U.S. Remote

Interested in joining an innovative and dynamic team experiencing rapid growth in the research and education markets? LabArchives is looking for a self-motivated, proactive, and energetic teammate with an appreciation for science and discovery, and a deep understanding of the research process to join our Enterprise Success Team.
As an Enterprise Success Team Member, you will manage large strategic accounts and drive customer satisfaction, application engagement, customer retention, and growth, while using your background in science or research to connect with users. You will serve as a key point of contact for Enterprise customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from LabArchives and our suite of products. In this role, you are part coach, project manager, consultant and product specialist and your ultimate goal is to build usage and customer loyalty.
This Job is For You If:
You get satisfaction from helping others to reach their goals.
You enjoy teaching, collaborating, consulting, and sharing knowledge.
You are comfortable giving presentations to both small and large audiences in person and online.
Key Responsibilities and Requirements:

Perform initial on-boarding of enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Serve as the primary interface to manage and resolve critical situations
Partner closely with regional Account Managers to help drive growth by assisting in pre-sale demonstrations, supporting active pilots, and engaging with prospective clients
At least three years of professional working experience in one or more of the following areas:
- In an academic or commercial research lab setting
- In a research administration or research support role
- As a university librarian or subject liaison supporting researchers in the life sciences
- Previous experience in customer success or account management for a SaaS software company with a focus on research solutions or research data management
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical personnel in large enterprises
Ability to build credibility and trust by understanding customer requirements and addressing needs
Willingness to travel and visit customers at their onsite location
Master’s degree in the Life Sciences, Physical Sciences, or Library & Information Science is highly desired
In-lab experience or research administration and support in lieu of Master’s degree is acceptable

Tags: Customer Satisfaction, Engagement, Customer Retention, Solution Guidance

Systems Administrator

- - Be a team member and collaborator.
  - Work to support desktop and server Linux, Windows and Mac systems.
  - Work with system managers to help build, support and update cloud and on-premise systems and services.
  - Be a Technology enthusiast.

You Will Need...

- - - Real world IT and systems administration experience.
    - Knowledge and work experience with installing and supporting Windows and Mac desktop systems and Microsoft Office applications.
    - Knowledge and work experience with Linux servers and including systems administration, security, backups, disaster recovery, scripting to automate processes.
    - Knowledge and work experience with Amazon Web Services offerings such as EC2, RDS, S3, EFS and CloudWatch.
    - Advanced knowledge of concepts including but not limited to virtualization, disk storage, mysql, encryption, security, network connectivity, NFS, DNS, firewalls and load balancers.
    - The ability to provide and completely maintain ongoing access, performance, security and availability to installations across the globe 24/7/365.
    - To reside in the United States.
    - Ability to submit to required background checks for security purposes.

Tags: System Administrator, Amazon Web Services, Windows, Mac, Linux

Customer Care Representative

As our customer base is quickly expanding, we need an individual who enjoys working with customers in a variety of ways including, technical support, training, and documentation. This is a key role that will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training.

Role

- - ELN application training of groups or individuals in person or via webinar
  - Troubleshoot, analyze and solve problems over e-mail, chat, and phone
  - Quality assurance and software testing

Preferred Experience:

- - Excellent knowledge of computer platforms, preferably on both Windows and Mac
  - Customer service or Technical support experience
  - Excellent communication skills both verbal and written
  - Familiarity with science lab classes desired but not require
  - Bi-lingual also a plus

Tags: Support, Training, Customer Care, Tech Support

Front-end Web Developer

You Will...

Be a team member and collaborator.
Work in conjunction with product managers and Team leads to craft a modern responsively adaptive user experience.
Work closely with product managers and dev team managers to realize features and additions.
Be a Technology enthusiast.

You Will Need...

Real world product development experience.
Understanding of Material Design, React, JSX, Bootstrap, REST.
Understanding of product development management techniques.
Understanding of OOP and MVC and other development patterns.
Experience with git.
To reside in the United States.

Tags: Front-end Web Developer, Material Design, React, JSX, Bootstrap, REST, CSS, Responsive, Adaptive

LabArchives Increases Storage by an Order of Magnitude

CARLSBAD, CA, NOVEMBER 03, 2011 -- LabArchives has released a new version of its flagship Electronic Lab Notebook (ELN) which is instantly available to all users. Among a number of other enhancements, subscribers to the Professional Edition now receive 100 GB of storage per user, up from the previous limitation of 5 GB.

"LabArchives is committed to making our ELN the leading product of its kind for scientists throughout the world," said Earl B. Beutler, President and CEO of LabArchives, LLC. "Some of our users and prospective clients were concerned about the potential long term cost of storage, which is a key component in information management. By providing 100 GB of storage per user, this objection is eliminated for the vast majority of investigators."

“While LabArchives will incur a significant cost in providing this additional storage,” Mr. Beutler went on to say, “our partnership with the scientific community dictates that we remove barriers to adoption of this important technology which we believe helps to accelerate the progress of scientific research.”

LabArchives is a browser based application which can be used on the secure LabArchives servers, or can be locally installed. As a web-based application, all changes are instantly available to the full community of users. The latest release also contains a number of powerful new features, including enhanced notebook management and a special module for those teaching courses using LabArchives.

About LabArchives: LabArchives, LLC was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists on 6 continents to store, organize, share, and publish laboratory data, as well as by instructors in many leading K-12 and colleges.

LabArchives Users Reach 100,000,000 Activities

LabArchives, the leading research data management platform with 235,000 users, announced its users have surpassed 100 million user activities.

CARLSBAD, CALIF. (PRWEB) MARCH 28, 2018 -- LabArchives, the leading research data management platform with 235,000 users, announced its users have surpassed 100 million user activities.

Researchers, professors, and laboratory students utilize LabArchives to safely store, organize, share, and publish their laboratory research. Users store research data, create chemical sketches, manage data, time-stamp discoveries, annotate drawings and images, upload attachments, and collaborate from within their LabArchives research notebook. The 235,000 users have created and managed more than 370,000 research notebooks on the platform.

More than 300 leading research institutions in the world use LabArchives as their primary digital research notebook solution to manage research data. Researchers, instructors, and students at these institutions maximize their efficiency, workflow, and data integrity with this platform.

LabArchives is proud to be the most frequently used digital research notebook platform.

About LabArchives:
LabArchives is a cloud-based software application (Software-as-a-Service) which replaces the traditional paper notebooks used in professional research labs and higher education laboratory courses. The LabArchives ELN (Electronic Lab Notebook) solution is used by more than 235,000 scientists and professors, including Nobel laureates, to store, organize, share, and publish their laboratory data. For more information, visit http://www.labarchives.com.