Careers at LabArchives

Passionately supporting today’s leading researchers

Join the world’s largest cloud-based R&D platform for scientific research and make a positive impact on research, discovery, and innovation!

We are actively looking for professionals with prior in-lab research experience in the Life Sciences and Physical Sciences to join our team!

If you want to utilize your expertise to support other researchers, want to work in a fast-paced, innovative company with an appreciation of science and discovery, and want to help us create products and services that make science better, then we want you on our team! Please submit your resume here for consideration.

We are part of Dotmatics, which offers other laboratory science products.

Open positions…

Enterprise Customer Success Manager - U.S. Remote

As an Enterprise Success Team Member, you will manage large strategic accounts and drive customer satisfaction, application engagement, customer retention, and growth, while using your background…

Systems Admin

As a Systems Administrator, you will be part of a small, dedicated team interacting with many departments in support of our industry leading Electronic Laboratory Notebook (ELN) and internal company systems. Working with developers, systems and quality assurance staff…

Customer Care Representative

As a Customer Care Representative, you will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training…

Front-end Web Developer

As a Developer at LabArchives, you will be part of a small, dedicated team working on the development of our industry leading Electronic Laboratory Notebook (ELN). Working with your fellow developers you will have a substantial…

Apply today…

Enterprise Customer Success Manager - U.S. Remote

Interested in joining an innovative and dynamic team experiencing rapid growth in the research and education markets? LabArchives is looking for a self-motivated, proactive, and energetic teammate with an appreciation for science and discovery, and a deep understanding of the research process to join our Enterprise Success Team. As an Enterprise Success Team Member, you will manage large strategic accounts and drive customer satisfaction, application engagement, customer retention, and growth, while using your background in science or research to connect with users. You will serve as a key point of contact for Enterprise customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from LabArchives and our suite of products. In this role, you are part coach, project manager, consultant and product specialist and your ultimate goal is to build usage and customer loyalty. This Job is For You If: You get satisfaction from helping others to reach their goals. You enjoy teaching, collaborating, consulting, and sharing knowledge. You are comfortable giving presentations to both small and large audiences in person and online. Key Responsibilities and Requirements:

Perform initial on-boarding of enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Serve as the primary interface to manage and resolve critical situations
Partner closely with regional Account Managers to help drive growth by assisting in pre-sale demonstrations, supporting active pilots, and engaging with prospective clients
At least three years of professional working experience in one or more of the following areas:
- In an academic or commercial research lab setting
- In a research administration or research support role
- As a university librarian or subject liaison supporting researchers in the life sciences
- Previous experience in customer success or account management for a SaaS software company with a focus on research solutions or research data management
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical personnel in large enterprises
Ability to build credibility and trust by understanding customer requirements and addressing needs
Willingness to travel and visit customers at their onsite location
Master’s degree in the Life Sciences, Physical Sciences, or Library & Information Science is highly desired
In-lab experience or research administration and support in lieu of Master’s degree is acceptable

Tags: Customer Satisfaction, Engagement, Customer Retention, Solution Guidance

Systems Administrator

- - Be a team member and collaborator.
  - Work to support desktop and server Linux, Windows and Mac systems.
  - Work with system managers to help build, support and update cloud and on-premise systems and services.
  - Be a Technology enthusiast.

You Will Need...

- - - Real world IT and systems administration experience.
    - Knowledge and work experience with installing and supporting Windows and Mac desktop systems and Microsoft Office applications.
    - Knowledge and work experience with Linux servers and including systems administration, security, backups, disaster recovery, scripting to automate processes.
    - Knowledge and work experience with Amazon Web Services offerings such as EC2, RDS, S3, EFS and CloudWatch.
    - Advanced knowledge of concepts including but not limited to virtualization, disk storage, mysql, encryption, security, network connectivity, NFS, DNS, firewalls and load balancers.
    - The ability to provide and completely maintain ongoing access, performance, security and availability to installations across the globe 24/7/365.
    - To reside in the United States.
    - Ability to submit to required background checks for security purposes.

Tags: System Administrator, Amazon Web Services, Windows, Mac, Linux

Customer Care Representative

As our customer base is quickly expanding, we need an individual who enjoys working with customers in a variety of ways including, technical support, training, and documentation. This is a key role that will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training.

Role

- - ELN application training of groups or individuals in person or via webinar
  - Troubleshoot, analyze and solve problems over e-mail, chat, and phone
  - Quality assurance and software testing

Preferred Experience:

- - Excellent knowledge of computer platforms, preferably on both Windows and Mac
  - Customer service or Technical support experience
  - Excellent communication skills both verbal and written
  - Familiarity with science lab classes desired but not require
  - Bi-lingual also a plus

Tags: Support, Training, Customer Care, Tech Support

Front-end Web Developer

You Will...

Be a team member and collaborator.
Work in conjunction with product managers and Team leads to craft a modern responsively adaptive user experience.
Work closely with product managers and dev team managers to realize features and additions.
Be a Technology enthusiast.

You Will Need...

Real world product development experience.
Understanding of Material Design, React, JSX, Bootstrap, REST.
Understanding of product development management techniques.
Understanding of OOP and MVC and other development patterns.
Experience with git.
To reside in the United States.

Tags: Front-end Web Developer, Material Design, React, JSX, Bootstrap, REST, CSS, Responsive, Adaptive

Territory Manager, Classroom

The Territory Manager is a higher education course sales representative position. The person is responsible for establishing relationships with key decision makers in higher education institutions in scientific instructions (Chemistry, Physics, Biology, Engineering). Focus will be Instructor and department level decision makers. You will be responsible for generating leads and managing the sales process in order to acquire new clients. We have a few new open positions: Boston/NY area, Metro DC area (this person will work from our Fairfax County office) West Coast, specifically Northern California and the Midwest. Some travel is required, approximately 25% which includes clients and conference / trade show

What will you be doing?

As a Territory Manager, you will reach-out to prospective new clients and existing clients. You will build relationships, solve problems, understand on-going needs and continually build the territory base business. You will engage in top-down and bottom-up business growth strategies. You will continually add new individual courses while working with administration to promote department-wide and university-wide licenses. You will add financial, account and contact information into the CRM on a daily basis. You will have weekly/bi-weekly meetings to discuss prospecting, pipeline and projections. You will work closely with the entire company team, which includes sales, marketing, client and technical support and executive management. We are all responsible for our success and work as one team.

Territory Manager, Classroom responsibilities will include:

- Outbound focused sales position within geographic territory
- Sales prospecting, engagement, negotiations
- Conduct application discovery meetings, training seminars, sales presentations/client support
- Prepare and present proposals for decision makers
- Process and/or organize process of content conversion
- CRM input and output, for projections, activity and travel reporting
- Support company-wide and channel sales efforts
- Implement digital integrated marketing within territory
- Utilization of social media applications, phone and email
- Assist with data gathering

Required Experience:

- Bachelor's degree
- Minimum of 1-3 years of sales related EdTech company experience or an equivalent combination of education and sales experience with software to Higher Education market
- Experience with sales or marketing of SaaS products
- Ability to develop a deep understanding of LabArchives products, as well as the needs of post-secondary science instruction
- Able to operate in a team selling environment and engage high-level decision makers
- Strong record of establishing relationships with new accounts/hitting performance objectives
- High level of enthusiasm and passion for education
- Strong selling and negotiation skills
- Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members
- Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings)

REQUIRED EXPERIENCE:

- Higher Education sales experience a plus.
- Scientific Lab course experience / Science / Engineering degree a plus
- Work and present at Academic Conferences

Tags: Sales, Prospecting, Managing Relationships, Marketing, Presentations, Support, Training

Territory Manager, Enterprise

The Territory Manager for Enterprise sales is responsible for establishing relationships and acquiring enterprise level customers with a primary focus on higher education and secondary focus on industry, healthcare and government research. Successful candidates will establish relationships with key decision makers in targeted institutions in scientific research functions, scientific instruction/support, administration and IT.

As a Territory Manager, you will be responsible for generating leads and managing the sales process in order to convert new clients. We are seeking sales professionals who have a strong record of success managing and achieving sales goals within a team selling environment. This role is the Northeastern US region (ideally Boston) and will operate from a home office with frequent travel required to customer institutions, as well as less frequent travel to LabArchives offices in San Diego (headquarters) and/or Washington DC area office.

RESPONSIBILITIES:

- Outbound focused sales position within a geographic territory.
- Sales, prospecting, engagement, negotiations.
- Managing relationships in assigned accounts.
- Execute all sales activities within assigned territory.
- Conduct application demonstrations / training seminars, sales presentations, support.
- Prepare and present detailed proposals to individual researchers, professors, IT and administration staff.

REQUIRED EXPERIENCE:

- Bachelor's degree plus at least 5 years related experience, or equivalent combination of education and enterprise level sales experience with scientific software to the academic & research markets.
- Experience selling enterprise SaaS based solutions within a complex sales process.
- Ability to develop a deep understanding of LabArchives products as well as the needs of science instruction at the university level & research data management in academic/government/corporate research labs.
- Able to operate in a team selling environment and engage high-level decision makers.
- Strong record of establishing relationships with new accounts and hitting performance objectives.
- High level of enthusiasm.
- Strong selling and negotiation skills.
- Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members.
- Scientific Lab course experience / Science / Engineering degree a plus.
- Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings).
- Experience working with CRM software applications.
- Willingness for frequent travel, as well as flexibility to work infrequent evenings and/or weekends.

REQUIRED EXPERIENCE:

- Higher Education sales experience a plus.

Tags: Sales, Prospecting, Managing Relationships, Marketing, Presentations, Support, Training

Cornell University Adopts LabArchives for Management of Laboratory Data

To increase research productivity and scientific training, Cornell subscribes to LabArchives.

ITHACA and CARLSBAD, California, August 06, 2013 /PRWeb/ -- LabArchives, LLC and Cornell University announced today that Cornell has purchased a subscription to the LabArchives platform for the storage, organization, sharing, and publication of research data. Effective immediately, LabArchives is now available at no charge to all Cornell faculty and students working at its main campus in Ithaca, New York. LabArchives is a browser-based application used by thousands of scientists worldwide to simplify the management of laboratory data and to collaborate both inside the lab and across the globe.

Cornell is one of the world’s top research universities and is the largest school in the Ivy League. With more than 100 interdisciplinary research centers, the university attracts over $500 million in research funding every year to its Ithaca campus. Its Weill Cornell Medical College in New York City has more than $250 million in annual research expenditures.

“We have been privileged to have formed a strong relationship with a number of staff and faculty members at Cornell,” said Earl B. Beutler, President and CEO of LabArchives. “Prior to the establishment of the site-wide license, we have been able to work closely with Cornell in the development of features, ease of use, and security which has provided us with a superior product that is suitable for use by scientists in a wide variety of disciplines.”

LabArchives is a browser-based platform that is used to manage laboratory data and help to organize the workflow in a research facility. Available as either a “cloud” or locally installed software service, LabArchives also provides a “Classroom Edition” that is ideally suited for both undergraduate and high school level laboratory courses in the training of new scientists. Under the Cornell agreement, LabArchives will also be available for use in these courses.

Notes to Editors

1. LabArchives LLC (http://www.labarchives.com/) was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists on 6 continents to store, organize, share, and publish laboratory data, as well as by instructors in many leading K-12 and colleges.
2. LabArchives is a Trademark of LabArchives, LLC in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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LabArchives Increases Storage by an Order of Magnitude

Professional Edition subscribers now get 100 GB per user of free storage.

CARLSBAD, California, November 03, 2011 /PRWeb/ -- LabArchives has released a new version of its flagship Electronic Lab Notebook (ELN) which is instantly available to all users. Among a number of other enhancements, subscribers to the Professional Edition now receive 100 GB of storage per user, up from the previous limitation of 5 GB.

"LabArchives is committed to making our ELN the leading product of its kind for scientists throughout the world," said Earl B. Beutler, President and CEO of LabArchives, LLC. "Some of our users and prospective clients were concerned about the potential long term cost of storage, which is a key component in information management. By providing 100 GB of storage per user, this objection is eliminated for the vast majority of investigators."

“While LabArchives will incur a significant cost in providing this additional storage,” Mr. Beutler went on to say, “our partnership with the scientific community dictates that we remove barriers to adoption of this important technology which we believe helps to accelerate the progress of scientific research.”

LabArchives is a browser based application which can be used on the secure LabArchives servers, or can be locally installed. As a web-based application, all changes are instantly available to the full community of users. The latest release also contains a number of powerful new features, including enhanced notebook management and a special module for those teaching courses using LabArchives.

About LabArchives: LabArchives, LLC was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists on 6 continents to store, organize, share, and publish laboratory data, as well as by instructors in many leading K-12 and colleges.

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LabArchives User Growth Grows at Record Pace Through the Pandemic

LabArchives™, the leading research data management SaaS application platform, has seen a trend of acceleration in growth during the pandemic.

SAN MARCOS, CALIF. AUGUST 31, 2021 -- LabArchives™, the leading research data management SaaS application platform, has seen a trend of acceleration in growth in the past 18 months. Usage of LabArchives has increased more than 30% so far this year, which also constitutes a 50% increase over the same period from two years ago. More than 600 organizations around the world use LabArchives to manage their laboratory research data and document their findings.

LabArchives has identified ease of use, support for many disciplines, and users themselves as the driving factors of the remarkable growth. In response, LabArchives has focused on the sustainability of this growth and continued investment in systems and scale as the demand for its lab workflow products greatly increases. LabArchives Inventory and LabArchives Scheduler, both released in 2020, are showing the same increased demand and usage as LabArchives ELN for Research.

In addition to the LabArchives ELN for Research, the LabArchives ELN for Education includes a collection of curated lab activities, which launched last year and is currently used in 340 courses by nearly 13,500 students. The curated content library contains a collection of STEM course labs, protocols, course packs, and relevant text material that has been used more than 1,750,000 times since its launch in early 2020. Teaching professors use the content for no charge in their courses and “push” their version of the course activity to each student in their class or section.

About LabArchives, LLC:
LabArchives is a suite of SaaS applications dedicated to better science used by more than 610,000 scientists to manage and protect research data, inventories, and resources. LabArchives products help scientists document their research data, prove and protect discovery, and collaborate securely. Used in more than 9,000 higher education lab courses and 600+ of the world’s leading research organizations, LabArchives is the leading research data management SaaS application platform. For more information, visit https://www.labarchives.com/blog, https://www.labarchives.com or follow LabArchives on Facebook, Twitter and LinkedIn.

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LabArchives Users Reach 100,000,000 Activities

LabArchives, the leading research data management platform with 235,000 users, announced its users have surpassed 100 million user activities.

CARLSBAD, CALIF. (PRWEB) MARCH 28, 2018 -- LabArchives, the leading research data management platform with 235,000 users, announced its users have surpassed 100 million user activities.

Researchers, professors, and laboratory students utilize LabArchives to safely store, organize, share, and publish their laboratory research. Users store research data, create chemical sketches, manage data, time-stamp discoveries, annotate drawings and images, upload attachments, and collaborate from within their LabArchives research notebook. The 235,000 users have created and managed more than 370,000 research notebooks on the platform.

More than 300 leading research institutions in the world use LabArchives as their primary digital research notebook solution to manage research data. Researchers, instructors, and students at these institutions maximize their efficiency, workflow, and data integrity with this platform.

LabArchives is proud to be the most frequently used digital research notebook platform.

Macmillan Learning And LabArchives Partner To Provide Full Suite Of STEM Digital Lab Tools

Collaborations will Facilitate Affordable, Interactive Options for Lab Students

NEW YORK and CARLSBAD, California, July 23, 2018 /PRNewswire/ -- Macmillan Learning, a premier educational solutions company, today announced a partnership with LabArchives®, the leading provider of cloud-based Electronic Lab Notebooks (ELN). This partnership enables Macmillan to offer educators a fuller suite of customizable, interactive solutions for college STEM laboratories. Integrating LabArchives' research notebook platform with the robust print and digital lab capabilities delivered through Hayden-McNeil, Macmillan's custom publishing division, will provide educators with access to a new comprehensive collection of lab tools and services designed to improve student lab preparedness and improve course success.

"We know that lab courses have a unique set of challenges relating to teaching and preparing lab students on lab safety, lab procedures and techniques, to teaching the scientific method and the recording and capture of lab observations and data," said Macmillan Learning General Manager, Susan Winslow. "This partnership allows our teams to provide educators with a new and improved way to deliver the lab curriculum with course-specific, customizable and interactive lab manuals with integrated electronic lab notebooks. It amounts to greater flexibility and improved student interaction."

"We are very pleased to partner with Macmillan Learning and work with their custom publishing team at Hayden-McNeil," said LabArchives President Matt Dunie. "We have provided high quality research data management solutions for lab instructors, students and researchers since 2010. This partnership gives STEM instructors and students an opportunity to utilize the unique strengths our combined solution provides."

Hayden-McNeil, a custom imprint of Macmillan Learning, has long led the market in labs by providing fully customized lab manuals, digital lab assessments, online courses and carbonless lab notebooks. LabArchives, in use in more than 375 institutions, serves more than 275,000 students in lab courses and 250,000 researchers in research labs. The combined tools and services offer compelling, affordable print and digital lab options for educators.

"Researchers, instructors and students all use our platform to store, share or publish their research," said Dunie. "Our platform gives them great flexibility to interact with their data and increase productivity. With over over 100 million research activities logged we are proud to be the most frequently used digital research notebook platform."

"Both of our companies are guided by common principles which center on providing best-in-class service and support to our customers," said Margaret Erdman, Vice President of Hayden-McNeil Curriculum Solutions. "That service level means a strong partnership with lab educators, collaborating with them on their individual teaching goals and needs. We customize a solution for that course, ultimately providing a more meaningful, cost-effective solution that will engage students and support learning outcomes."

Macmillan Learning and LabArchives will continue to work together to engage with STEM educators on the evolving needs of their courses, including participation in and support of teaching events for lab educators.

About Macmillan Learning:
Macmillan Learning improves lives through learning. Our legacy of excellence in education continues to inform our approach to developing world-class content with pioneering, interactive tools. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire curiosity and measure progress. Our commitment to teaching and discovery upholds our mission to improve lives through learning. To learn more, please visit http://www.macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community.

About LabArchives:
LabArchives is a cloud-based software application (Software-as-a-Service) which replaces the traditional paper notebooks used in professional research labs and higher education laboratory courses. The LabArchives ELN (Electronic Lab Notebook) solution is used by more than 250,000 scientists and professors, to store, organize, share, and publish their laboratory data. The LabArchives Classroom Edition has been used in almost 4000 lab courses by 270,000 students. More than 375 of the world's leading research institutions trust LabArchives for research data management, collection, and research compliance. For more information, visit http://www.labarchives.com or see us on Facebook, Twitter, and LinkedIn.

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