Customer Care Representative

As our customer base is quickly expanding, we need an individual who enjoys working with customers in a variety of ways including, technical support, training, and documentation. This is a key role that will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training.

Role

• • • ELN application training of groups or individuals in person or via webinar
    • Troubleshoot, analyze and solve problems over e-mail, chat, and phone
    • Quality assurance and software testing

Preferred Experience:

• • • Excellent knowledge of computer platforms, preferably on both Windows and Mac
    • Customer service or Technical support experience
    • Excellent communication skills both verbal and written
    • Familiarity with science lab classes desired but not require
    • Bi-lingual also a plus

Tags: Support, Training, Customer Care, Tech Support