Customer Care Representative

As our customer base is quickly expanding, we need an individual who enjoys working with customers in a variety of ways including, technical support, training, and documentation. This is a key role that will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training.


      • ELN application training of groups or individuals in person or via webinar
      • Troubleshoot, analyze and solve problems over e-mail, chat, and phone
      • Quality assurance and software testing

Preferred Experience:

      • Excellent knowledge of computer platforms, preferably on both Windows and Mac
      • Customer service or Technical support experience
      • Excellent communication skills both verbal and written
      • Familiarity with science lab classes desired but not require
      • Bi-lingual also a plus

Tags: Support, Training, Customer Care, Tech Support