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Enterprise Feature Request

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Enterprise Competitive Request

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Customer Care Representative

As our customer base is quickly expanding, we need an individual who enjoys working with customers in a variety of ways including, technical support, training, and documentation. This is a key role that will interface directly with our customers (laboratory professionals and professors) and sales representatives to resolve problems, answer questions and conduct application training.

Role

- - ELN application training of groups or individuals in person or via webinar
  - Troubleshoot, analyze and solve problems over e-mail, chat, and phone
  - Quality assurance and software testing

Preferred Experience:

- - Excellent knowledge of computer platforms, preferably on both Windows and Mac
  - Customer service or Technical support experience
  - Excellent communication skills both verbal and written
  - Familiarity with science lab classes desired but not require
  - Bi-lingual also a plus

Tags: Support, Training, Customer Care, Tech Support

Systems Administrator

As a Systems Administrator, you will be part of a small, dedicated team interacting with many departments to support of our industry leading Electronic Laboratory Notebook (ELN) and internal, company systems. Working with developers, systems and quality assurance staff you will have a substantial impact on the many systems and processes behind the product we provide.

You Will…

Be a team member and collaborator.
Work to support desktop and server Linux, Windows and Mac systems.
Work with system managers to help build, support and update cloud and on-premise systems and services.
Be a Technology enthusiast.

You Will Need…

- Real world IT and systems administration experience.
- Knowledge and work experience with installing and supporting Windows and Mac desktop systems and Microsoft Office applications.
- Knowledge and work experience with Linux servers and including systems administration, security, backups, disaster recovery, scripting to automate processes.
- Knowledge and work experience with Amazon Web Services offerings such as EC2, RDS, S3, EFS and CloudWatch.
- Advanced knowledge of concepts including but not limited to virtualization, disk storage, mysql, encryption, security, network connectivity, NFS, DNS, firewalls and load balancers.
- The ability to provide completely maintain ongoing access, performance, security and availability to installations across the globe 24/7/365.
- To reside in the United States.
- Ability to submit to required background checks for security purposes.

Tags: System Administrator, Amazon Web Services, Windows, Mac, Linux

Front-end Web Developer

As a Developer at LabArchives, you will be part of a small, dedicated team working on the development of our industry leading Electronic Laboratory Notebook (ELN). Working with your fellow developers you will have a substantial impact on the development process and ultimately our product.

You Will…

Be a team member and collaborator.
Work in conjunction with product managers and Team leads to craft a modern responsively adaptive user experience.
Work closely with product managers and dev team managers to realize features and additions.
Be a Technology enthusiast.

You Will Need…

Real world product development experience.
Understanding of Material Design, React, JSX, Bootstrap, REST.
Understanding of product development management techniques.
Understanding of OOP and MVC and other development patterns.
Experience with git.
To reside in the United States.

Tags: Front-end Web Developer, Material Design, React, JSX, Bootstrap, REST, CSS, Responsive, Adaptive

Territory Manager, Classroom

The Territory Manager is a higher education course sales representative position. The person is responsible for establishing relationships with key decision makers in higher education institutions in scientific instructions (Chemistry, Physics, Biology, Engineering). Focus will be Instructor and department level decision makers. You will be responsible for generating leads and managing the sales process in order to acquire new clients. We have a few new open positions: Boston/NY area, Metro DC area (this person will work from our Fairfax County office) West Coast, specifically Northern California and the Midwest. Some travel is required, approximately 25% which includes clients and conference / trade show

What will you be doing?

As a Territory Manager, you will reach-out to prospective new clients and existing clients. You will build relationships, solve problems, understand on-going needs and continually build the territory base business. You will engage in top-down and bottom-up business growth strategies. You will continually add new individual courses while working with administration to promote department-wide and university-wide licenses. You will add financial, account and contact information into the CRM on a daily basis. You will have weekly/bi-weekly meetings to discuss prospecting, pipeline and projections. You will work closely with the entire company team, which includes sales, marketing, client and technical support and executive management. We are all responsible for our success and work as one team.

Territory Manager, Classroom responsibilities will include:

- Outbound focused sales position within geographic territory
- Sales prospecting, engagement, negotiations
- Conduct application discovery meetings, training seminars, sales presentations/client support
- Prepare and present proposals for decision makers
- Process and/or organize process of content conversion
- CRM input and output, for projections, activity and travel reporting
- Support company-wide and channel sales efforts
- Implement digital integrated marketing within territory
- Utilization of social media applications, phone and email
- Assist with data gathering

Required Experience:

- Bachelor’s degree
- Minimum of 1-3 years of sales related EdTech company experience or an equivalent combination of education and sales experience with software to Higher Education market
- Experience with sales or marketing of SaaS products
- Ability to develop a deep understanding of LabArchives products, as well as the needs of post-secondary science instruction
- Able to operate in a team selling environment and engage high-level decision makers
- Strong record of establishing relationships with new accounts/hitting performance objectives
- High level of enthusiasm and passion for education
- Strong selling and negotiation skills
- Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members
- Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings)

REQUIRED EXPERIENCE:

- Higher Education sales experience a plus.
- Scientific Lab course experience / Science / Engineering degree a plus
- Work and present at Academic Conferences

Tags: Sales, Prospecting, Managing Relationships, Marketing, Presentations, Support, Training

Territory Manager, Enterprise

The Territory Manager for Enterprise sales is responsible for establishing relationships and acquiring enterprise level customers with a primary focus on higher education and secondary focus on industry, healthcare and government research. Successful candidates will establish relationships with key decision makers in targeted institutions in scientific research functions, scientific instruction/support, administration and IT.

As a Territory Manager, you will be responsible for generating leads and managing the sales process in order to convert new clients. We are seeking sales professionals who have a strong record of success managing and achieving sales goals within a team selling environment. This role is the Northeastern US region (ideally Boston) and will operate from a home office with frequent travel required to customer institutions, as well as less frequent travel to LabArchives offices in San Diego (headquarters) and/or Washington DC area office.

RESPONSIBILITIES:

- Outbound focused sales position within a geographic territory.
- Sales, prospecting, engagement, negotiations.
- Managing relationships in assigned accounts.
- Execute all sales activities within assigned territory.
- Conduct application demonstrations / training seminars, sales presentations, support.
- Prepare and present detailed proposals to individual researchers, professors, IT and administration staff.

REQUIRED EXPERIENCE:

- Bachelor’s degree plus at least 5 years related experience, or equivalent combination of education and enterprise level sales experience with scientific software to the academic & research markets.
- Experience selling enterprise SaaS based solutions within a complex sales process.
- Ability to develop a deep understanding of LabArchives products as well as the needs of science instruction at the university level & research data management in academic/government/corporate research labs.
- Able to operate in a team selling environment and engage high-level decision makers.
- Strong record of establishing relationships with new accounts and hitting performance objectives.
- High level of enthusiasm.
- Strong selling and negotiation skills.
- Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members.
- Scientific Lab course experience / Science / Engineering degree a plus.
- Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings).
- Experience working with CRM software applications.
- Willingness for frequent travel, as well as flexibility to work infrequent evenings and/or weekends.

REQUIRED EXPERIENCE:

- Higher Education sales experience a plus.

Tags: Sales, Prospecting, Managing Relationships, Marketing, Presentations, Support, Training

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LabArchives Increases Storage by an Order of Magnitude

CARLSBAD, CA, NOVEMBER 03, 2011 — LabArchives has released a new version of its flagship Electronic Lab Notebook (ELN) which is instantly available to all users. Among a number of other enhancements, subscribers to the Professional Edition now receive 100 GB of storage per user, up from the previous limitation of 5 GB.

“LabArchives is committed to making our ELN the leading product of its kind for scientists throughout the world,” said Earl B. Beutler, President and CEO of LabArchives, LLC. “Some of our users and prospective clients were concerned about the potential long term cost of storage, which is a key component in information management. By providing 100 GB of storage per user, this objection is eliminated for the vast majority of investigators.”

“While LabArchives will incur a significant cost in providing this additional storage,” Mr. Beutler went on to say, “our partnership with the scientific community dictates that we remove barriers to adoption of this important technology which we believe helps to accelerate the progress of scientific research.”

LabArchives is a browser based application which can be used on the secure LabArchives servers, or can be locally installed. As a web-based application, all changes are instantly available to the full community of users. The latest release also contains a number of powerful new features, including enhanced notebook management and a special module for those teaching courses using LabArchives.

About LabArchives: LabArchives, LLC was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists on 6 continents to store, organize, share, and publish laboratory data, as well as by instructors in many leading K-12 and colleges.

Cornell University Adopts LabArchives for Management of Laboratory Data

CARLSBAD, CA, AND ITHACA, NY, AUGUST 06, 2013 — LabArchives, LLC and Cornell University announced today that Cornell has purchased a subscription to the LabArchives platform for the storage, organization, sharing, and publication of research data. Effective immediately, LabArchives is now available at no charge to all Cornell faculty and students working at its main campus in Ithaca, New York. LabArchives is a browser-based application used by thousands of scientists worldwide to simplify the management of laboratory data and to collaborate both inside the lab and across the globe.

Cornell is one of the world’s top research universities and is the largest school in the Ivy League. With more than 100 interdisciplinary research centers, the university attracts over $500 million in research funding every year to its Ithaca campus. Its Weill Cornell Medical College in New York City has more than $250 million in annual research expenditures.

“We have been privileged to have formed a strong relationship with a number of staff and faculty members at Cornell,” said Earl B. Beutler, President and CEO of LabArchives. “Prior to the establishment of the site-wide license, we have been able to work closely with Cornell in the development of features, ease of use, and security which has provided us with a superior product that is suitable for use by scientists in a wide variety of disciplines.”

LabArchives is a browser-based platform that is used to manage laboratory data and help to organize the workflow in a research facility. Available as either a “cloud” or locally installed software service, LabArchives also provides a “Classroom Edition” that is ideally suited for both undergraduate and high school level laboratory courses in the training of new scientists. Under the Cornell agreement, LabArchives will also be available for use in these courses.

Vernier and LabArchives Make It Easier for Higher Education Students to Export and Analyze Scientific Data

BEAVERTON, Ore., Oct. 14, 2015 — Vernier Software & Technology and LabArchives®, the leading Electronic Laboratory Notebook (ELN), have partnered to streamline the data-collection process for higher education students. New system features allow students to directly export data from Vernier Logger Pro software to LabArchives ELN, whereas previously students had to save the file locally and manually upload it. Students can now also directly open Logger Pro from LabArchives ELN.

“Digital work spaces appeal to today’s tech-savvy students and help prepare them for real-world lab practices where electronic laboratory notebooks are widely used,” said David Vernier, co-founder of Vernier and former physics teacher. “Logger Pro’s new functionality with LabArchives further supports the use of electronic laboratory notebooks in education by simplifying the data-collection process, saving students time, and facilitating collaboration during college-level labs.”

Logger Pro is an award-winning, data-collection and analysis software for Windows and Mac computers. It supports data-collection from more than 80 Vernier sensors and enables real-time graphing, features powerful analysis functions, and supports intuitive hands-on learning in K-12 and higher education science and STEM classrooms.

“This partnership provides a seamless mechanism for students to enter their analyzed data into the leading Electronic Lab Notebook. We are excited to bring this new import option to more than 100,000 end users,” said Earl Beutler, CEO and co-founder of LabArchives, LLC.

LabArchives is the only ELN which provides both professional and classroom workflow solutions. The leading cloud-based ELN, LabArchives, is currently used by tens of thousands of students and professors to manage, engage, monitor, and evaluate students’ lab course work. LabArchives promotes improved student engagement and success. Its enhanced communication and intuitive technology eliminate the need for paper notebooks in lab courses.

The new Logger Pro functionality for LabArchives is now available for free for both Windows and Mac users.

To learn more about LabArchives, visit www.labarchives.com/. To learn more about Vernier, visit www.vernier.com.

About LabArchives:
LabArchives, LLC was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists around the world (including two Nobel prize winners) to store, organize, share, and publish laboratory data, as well as by instructors in many leading high schools and universities. For more information, visit www.labarchives.com.

About Vernier Software & Technology:
Vernier Software & Technology has been a leading innovator of scientific data-collection technology for 34 years. Focused on science, technology, engineering, and mathematics (STEM), Vernier is dedicated to developing creative ways to teach and learn using hands-on science. Vernier creates easy-to-use and affordable science interfaces, sensors, and graphing/analysis software. With worldwide distribution to over 130 countries, Vernier data loggers are used by educators and students from elementary school to University. Vernier technology-based solutions enhance STEM education, increase learning, build students’ critical thinking skills, and support the science and engineering practices detailed in the Next Generation Science Standards (NGSS). The Vernier business culture is grounded in Earth-friendly policies and practices, and the company provides a family-friendly workplace. For more information, visit http://www.vernier.com.

LabArchives Partners with Internet2 to Bring Electronic Laboratory Notebook Services to Higher Education Institutions

CARLSBAD, CA, November 9, 2014 — LabArchives®, the developers of the innovative web-based electronic laboratory notebook (ELN), announced today that they have entered into agreement to offer LabArchives ELN services to Internet2 higher education member universities. Both the Professional Edition and Classroom Edition are available to the member universities under unique site license service packages.

LabArchives offers two different ELN applications, the Professional Edition for scientific laboratory environments and the Classroom Edition for instructional lab courses:

Professional Edition: Principal Investigators can easily incorporate the ELN into their lab workflow to enable researchers to easily create, store, share and manage their research data all while controlling the intellectual property.

- Support research staff productivity and efficiency
- Manage lab team progress remotely to provide timely feedback and catch mistakes earlier
- Support funding agencies’ Data Stewardship and Data Management Plans requirements (i.e. NIH, NSF)
- Enable 24/7 real-time feedback and collaboration
- Securely protect lab’s Intellectual Property
- Easy to set up. Simple to use.

Classroom Edition: Teachers can easily provide students a structured lab notebook accessible from any Windows, Mac, iPad or Android device via a familiar and intuitive user interface. Most importantly, teachers and their colleagues will appreciate the ability to view students’ work at anytime, from anywhere, and provide quick, constructive feedback—with no need to carry home stacks of paper notebooks for the teachers or TAs to grade.

- Enable 24/7 real-time feedback and collaboration
- Discipline-agnostic tool
- Detect students’ misconceptions and underperformance
- Reduce overall costs and saves paper
- Improve student success rates
- Students prefer the electronic notebook to paper
- Easy to set up. Simple to use.

Cornell University, the sponsoring institution, worked diligently with Internet2 and LabArchives to define and tailor the new service packages as a unique ELN Internet2 NET+ offering. Cornell University is in its second year as a site license partner of LabArchives for both the Professional and Classroom versions and has positively contributed to the continuing development of the application.

“We chose LabArchives to meet the growing number of requests that we had received for a lab notebook software. It met all of our requirements, including security and usability requirements, at a reasonable price,” offered Barbara Friedman, interim director, Academic Technologies, Cornell University. “That is why we were proud to sponsor their service inclusion within the Internet2 NET+ program.”

“The NET+ LabArchives offering is another great example of a successful community-driven process created and implemented for the unique needs of higher education,” said Shel Waggener, senior vice president at Internet2. “This research and teaching-focused solution will enable students, faculty, and researchers at Internet2 member institutions to realize far-reaching benefits of managing data, workflows and collaboration.”

“LabArchives is both thrilled and honored to be included among the select offerings within the Internet2 NET+ portfolio that have been chosen as proven solutions by and for leading institutions of higher education,” said Earl Beutler, president and CEO of LabArchives. “With LabArchives, institutions are ensuring that their laboratory research data is secure and that they have control of their intellectual property, which allows them to meet funding agencies’ requirements for a data management plan.”

About LabArchives:
LabArchives, LLC was founded by a team of experts in scientific computing and web-based development. It was established in 2009 to create an affordable and easy-to-use solution to the problem of laboratory organization and collaboration. It is used by scientists on 6 continents (including two Nobel Laureate labs – Medicine 2011 & Chemistry 2012) to store, organize, share, and publish laboratory data, as well as by instructors in many leading high schools and universities around the globe. http://www.labarchives.com

About Internet2:
Internet2® is a member-owned advanced technology community founded by the nation’s leading higher education institutions in 1996. Internet2 provides a collaborative environment for U.S. research and education organizations to solve common technology challenges, and to develop innovative solutions in support of their educational, research, and community service missions.

Internet2 also operates the nation’s largest and fastest, coast-to-coast research and education network, in which the Internet2 Network Operations Center is powered by Indiana University. Internet2 serves more than 90,000 community anchor institutions, 260 U.S. universities, 65 government agencies, 40 regional and state education networks, 85 leading corporations working with our community and 65 national research and education networking partners representing more than 100 countries.

Internet2 offices are located in Ann Arbor, Mich.; Denver, Colo.; Emeryville, Calif.; Washington, D.C; and West Hartford, Conn. For more information, visit www.internet2.edu or follow @Internet2 on Twitter.

LabArchives Releases First Accessibility Compliant Electronic Laboratory Notebook

CARLSBAD, CA, Feb. 23, 2016 — LabArchives® the leading electronic laboratory notebook (ELN), today announced compliance with major accessibility standards. LabArchives products are in use by more than than 100,000 scientists and science students users to store, organize, share, and publish their laboratory data.

LabArchives Professional and Classroom editions have been enhanced to comply with the following Web accessibility standards and regulations:

- Section 508 of the US Rehabilitation Act
- The Americans with Disabilities Act (ADA)
- Level A and Level AA of the WAI Web Content Accessibility Guidelines 2.0 (WCAG 2.0)

In addition to the specific accessibility standards above, the LabArchives platform is built to support a wide range of browsers and devices in use by researchers. In particular,LabArchives has utilized features of HTML5 and WIA-ARIA to provide additional support for LabArchives users of assistive technology. WAI-ARIA (Web Accessibility Initiative – Accessible Rich Internet Applications Suite) defines a way to make Web content and Web applications more accessible to people with disabilities. The result is LabArchives is the only widely distributed ELN with accessibility enabled capabilities.

Due to the scale and complexity of LabArchives features and functionality, this is an ongoing effort. To learn more about LabArchives Accessibility efforts, visit the Knowledgebase.

About LabArchives:
LabArchives is a cloud-based software application (Software-as-a-Service) which replaces the traditional paper notebook in professional research labs and higher education laboratory courses. The LabArchives ELN (Electronic Lab Notebook) solution is used by more than 100,000 scientists and professors, including Nobel laureates, to store, organize, share, and publish their laboratory data. It is the only Internet2 approved ELN and the only ELN which meets most Accessibility standards. For more information, visit www.labarchives.com.

LabArchives Now Provides Unlimited Data Storage

CARLSBAD, CA, March 1, 2016 — LabArchives®, the leading electronic laboratory notebook (ELN), today announced that ALL Enterprise Licenses will have unlimited storage as part of their license effective January 29th at no additional charge.

Now, tens of thousands of users at LabArchives Enterprise License sites have unlimited data access to store, manage, and publish their research and data. This new policy removes the previous cap on data storage and enables tens of thousands of scientists, students and professors to utilize LabArchives to better manage their research work flow, research data, and comply with institutional and regulatory data management plan requirements.

About LabArchives:
LabArchives is the leading cloud-based ELN which replaces traditional paper notebooks in professional research labs and higher education laboratory courses. The LabArchives ELN (Electronic Lab Notebook) solution is used by more than 100,000 scientists and professors, including Nobel laureates, to store, organize, share, and publish their laboratory data. LabArchives is the only Internet2 approved ELN and the only ELN which meets most Accessibility standards. For more information, visit www.labarchives.com.

LabArchives Now Provides Large File Upload

CARLSBAD, CA, March 8, 2016 — LabArchives®, the leading electronic laboratory notebook (ELN), today announced a new premium feature only available for Enterprise Licenses: Large File Upload (LFU). This will allow LabArchives users to upload files larger than the standard 250MB. This premium feature enables users to upload files as large as 4 GB subject to local institutional policy and throughput.

With the addition of this new capability, the LabArchives ELN continues to set the standard for cloud based ELNs. LabArchives users simply drag and drop files into the system, or attach files to a digital notebook entry, which may include descriptive information, rich text, notes, comments from collaborators, or annotations and references. Users can then assign access rights to the data or maintain it as secure research data. All of LabArchives data is hosted in a secure cloud environment utilizing Amazon Web Services and Amazon S3.

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